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Customer Support

Contact Us Directly

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    WhatsApp Support (+91 6376620435)Fastest response · Mon–Sat, 10:00 AM – 7:00 PM IST
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  • call
    Telephone Assistance+91 6376620435 · Mon–Sat · 10:00 AM – 7:00 PM IST
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  • mail
    Email Supportcare@shricollection.in · Typical response within 4 hours
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    Store & Operational Address

    Shri Collection Bikaner, Station Road, Bikaner, Rajasthan 334001, India

Frequently Asked Questions

How long does delivery take?

Your saree is carefully inspected, packed, and dispatched within 24–48 hours of order confirmation. Pan-India delivery takes 4–7 business days. You will receive real-time tracking updates via SMS and WhatsApp.

Is Cash on Delivery (COD) available?

Yes, COD is available across all serviceable pincodes in India. A nominal ₹50 COD verification and handling charge applies. Prepaid orders (UPI, Card, NetBanking) enjoy 100% Free Shipping.

What is your Return and Exchange Policy?

We offer a 7-day hassle-free exchange and return policy. If you receive a damaged, defective, or incorrect piece, or if you wish to exchange it for another design or color, simply contact us via WhatsApp (+91 6376620435) or email within 7 days of delivery. We will arrange a free doorstep pickup.

How do I cancel my order?

You can cancel your order free of charge before it is dispatched (typically within 6–12 hours of placement). Reach out to us on WhatsApp with your Order ID for instant cancellation.

Is the saree color exactly as shown in photos?

All our sarees are professionally photographed in true natural daylight to represent genuine hues and zari luster. Subtle display screen variations may occur across devices, but we guarantee authentic fabrics and master weaver quality.

How do I track my parcel?

As soon as your parcel is handed over to our courier partner (Delhivery, BlueDart, DTDC, Xpressbees), a live tracking link is shared with you on WhatsApp and SMS. You can also track your order under the 'My Orders' section.