7-Day Hassle-Free Returns & Exchanges

1. 48-Hour Replacement & Exchange Policy

We stand behind the craftsmanship of every saree we deliver. If you receive an item with any genuine manufacturing defect, transit damage, or incorrect product/SKU, we provide a 100% Free Replacement or Exchange.

Please inspect your package upon arrival and notify our customer care team within 48 hours of confirmed delivery.

2. Mandatory Continuous Unboxing Video

To protect both our patrons and our artisan weaving partners, a clear, continuous, uncut unboxing video is mandatory for all defect, damage, or missing item claims:

• The video must begin before the courier package is opened, clearly showing the external parcel, shipping label, and intact seal from all sides.
• The video must continue without pauses, cuts, or edits through the opening process until the saree and the specific issue are clearly visible.
• Claims submitted without a valid unboxing video cannot be processed.

3. Handloom & Artisanal Craft Characteristics

Our collections feature authentic Gotapatti, Banarasi Zari, Gajji Silk, and Bandhani craftsmanship. As each piece involves handcrafted finishing and artisanal dyeing, subtle variations in thread texture, minor foil sheen reflections, or slight digital display hue variances are natural hallmarks of authentic Indian weaves and do not constitute manufacturing defects.

4. Eligibility & Condition of Garments

For an approved exchange or replacement, the saree must be:

• Completely unused, unwashed, and unworn.
• In its original fold with all brand tags, labels, and protective packaging intact.
• Free from perfumes, makeup, alterations, or fall-pico modifications.

Notice: Because our sarees are offered at direct-from-weaver factory pricing, returns or cancellations for change of mind, personal dislike of design, or subjective preference are not accepted once the consignment is dispatched. Please explore our high-resolution draping images and AI Virtual Try-On before ordering.

5. How to Initiate an Exchange

1. Send a message to our WhatsApp support at +91 6376620435 or email care@shricollection.in with your Order ID within 48 hours of delivery.
2. Attach your unboxing video and clear photographs highlighting the defect.
3. Upon verification, our support team will approve the replacement and provide return shipping dispatch instructions or arrange reverse logistics pickup.

6. Order Cancellation Policy

You may cancel your order at any time before it has been dispatched from our Surat fulfillment hub. To cancel, please message our WhatsApp concierge at +91 6376620435 with your Order ID. If the order was prepaid, a 100% full refund will be processed immediately to your original payment source within 3–5 banking business days.